This Notice explains how we obtain, use, and disclose your personal information, in accordance  with the requirements of the Protection of Personal Information Act (“POPIA”). 

At Gavotech (Pty) Ltd (and including our website, www.gavotech.com) we are committed to  protecting your privacy and to ensure that your personal information is collected and used  properly, lawfully, and transparently. 

About the Company 

Gavotech offer a full range of IT support services, customized to your business needs, from day to-day troubleshooting to strategic long-term planning. 

The information we collect 

We collect and process your personal information mainly to contact you for the purposes of  understanding your requirements and delivering services accordingly. For this purpose, we will  collect contact details including your name and organisation. 

We collect information directly from you where you provide us with your personal details. Where  possible, we will inform you what information you are required to provide to us and what  information is optional. 

Website usage information may be collected using “cookies” which allows us to collect standard  internet visitor usage information. 

How we use your information 

We will use your personal information only for the purposes for which it was collected and  agreed with you. In addition, where necessary your information may be retained for legal or  research purposes. 

For example: 

• to gather contact information; 
• to confirm and verify your identity or to verify that you are an authorised user for security  purposes; 
• for the detection and prevention of fraud, crime, money laundering or other malpractice; 
•  to conduct market or customer satisfaction research or for statistical analysis; for audit and record keeping purposes; 
• in connection with legal proceedings. 

Disclosure of information 

We may disclose your personal information to our service providers who are involved in the  delivery of products or services to you. We have agreements in place to ensure that they comply  with the privacy requirements as required by the Protection of Personal Information Act. 

We may also disclose your information: 

• where we have a duty or a right to disclose in terms of law or industry codes; 
•  where we believe it is necessary to protect our rights. 

Information Security 

We are legally obliged to provide adequate protection for the personal information we hold and  to stop unauthorised access and use of personal information. We will, on an on-going basis,  continue to review our security controls and related processes to ensure that your personal  information remains secure. 

Our security policies and procedures cover: 

• physical security; 
• computer and network security; 
• access to personal information; 
• secure communications; 
• security in contracting out activities or functions; 
• retention and disposal of information; 
• acceptable usage of personal information; 
• governance and regulatory issues; 
• monitoring access and usage of private information; 
• investigating and reacting to security incidents. 

When we contract with third parties, we impose appropriate security, privacy, and confidentiality obligations on them to ensure that personal information that we remain responsible for, is kept  secure. 

We will ensure that anyone to whom we pass your personal information agrees to treat your  information with the same level of protection as we are obliged to. 

Your Rights: Access to information 

You have the right to request a copy of the personal information we hold about you. To do this,  simply contact us at the numbers/addresses as provided on our website and specify what  information you require. We will need a copy of your ID document to confirm your identity before providing details of your personal information. 

Please note that any such access request may be subject to a payment of a legally allowable fee. 

Correction of your information 

You have the right to ask us to update, correct or delete your personal information. We will  require a copy of your ID document to confirm your identity before making changes to personal  information we may hold about you. We would appreciate it if you would keep your personal  information accurate. 

Definition of personal information 

According to the Act ‘‘personal information’’ means information relating to an identifiable, living,  natural person, and where it is applicable, an identifiable, existing juristic person. Further to the  POPI Act.

How to contact us 

If you have any queries about this notice; you need further information about our privacy  practices; wish to withdraw consent; exercise preferences or access or correct your personal  information, please contact our Information Officer: 

Information Officer: Gavin Nortje 

Contact details: 

Telephone: (087) 150 0117 

Email: gavin.n@gavotech.com 

Postal Address: 62A High Road 

Eastleigh 

Edenvale 

1610