Level Agreements

A Service Level Agreement (“SLA”) outlines our team’s level of service and support. The SLA defines the standards for service, response time and quality of work. It is a solution that combines flat-rate, set hour IT support for a monthly fixed fee with the proactive monitoring of IT workstations and infrastructure.

We aim to focus on your IT so you can focus on growing your business.

There are two SLA options:

Per Seat SLA: Based on the number of users.This is a fully comprehensive solution with weekly visits by your dedicated account lead. This solution includes device monitoring and unlimited support – for day-to-day and IT Projects.

Block Hour SLA: Support for a dedicated block of hours, with the flexibility to choose hours allocated and use the block hours for maintenance.

As the world becomes increasingly digital, the importance of technology is becoming more and more apparent. As a result, businesses today couldn’t function without the help of their IT departments or an IT services provider.

Many SME businesses have started outsourcing their  IT needs to specialists, allowing their internal resources time to focus on their core strengths instead of maintaining complicated IT systems.

Some businesses require a balance of in-house and outsourced IT support. As technology has become more complex and advanced, so have the services that support it. Therefore, having a qualified technician on-site to manage the day-to-day IT niggles, and an outsourced IT provider to assist with complex IT issues and overflow, especially during leave days, will help keep your infrastructure updated and secure.

We want to solve the problem with our collaborative expertise, continual maintenance plans, and IT redundancies. We want to be a strategic partner that knows your business and proactively plans and implements solutions to curb monthly costs. We aim to focus on your IT so you can focus on growing your business.